Download Configuration Management: Expert Guidance for IT Service by Shirley Lacy PDF

By Shirley Lacy

Configuration administration is the monitoring, recording and tracking of the weather of a company IT process and any alterations and advancements. This ebook combines the ITIL(r) view of configuration administration with specialist suggestions from practitioners who've applied configuration administration in quite a lot of genuine environments. valuable to IT execs who're enforcing configuration administration and in addition to technology-savvy enterprise managers who have to use automatic company companies.

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Extra info for Configuration Management: Expert Guidance for IT Service Managers and Practitioners

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Specific issues identified Participants were asked to identify specific issues that would need to be addressed during any practical CMS implementation so the feedback could be prioritised and the key issues highlighted, making sure that none were overlooked. Delegates thought that the normative model presented is all very well, but people will need to see practical examples of its implementation before trusting it fully. lID=175&sID=139). Obviously ITIL has worth and if it is given away for no charge, it may not be valued, but the world would benefit if it was more widely adopted.

Organisations implementing ITIL often achieve 20–50 per cent efficiency savings by implementing a set of processes. Often organisations begin with incident, problem and change management and a basic understanding of their services and key assets. These processes help organisations begin to measure the time taken to resolve incidents, the success of changes and releases, and these measures can be used to demonstrate benefits. In addition, some organisations progress to adding request fulfilment, elements of service level management and a basic service catalogue, to their initial investment in a CMS.

CMS 11 Configuration Management:Layout 1 10/13/10 4:58 PM Page 12 CONFIGURATION MANAGEMENT The SKMS lets a vast amount of (relatively) easily collected data to be processed through the information and knowledge layers into delivering the wisdom (targeted and directed information and knowledge) that forms the real basis for effective business decision-making. This focus on delivering accurate business decisions (the key differentiator for most businesses) has also helped expose the myth that configuration management is facilitated by the successful purchase and implementation of technology in the shape of sophisticated software: one the most persistent and traditional myths around configuration management.

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